Text messaging software for business: SMS & eFax Guru
SMS and eFax Guru is an advanced business texting solution that sends & receives SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc., a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award winner, has developed this app. Texting can be a great way for customer service companies to stay in touch with their clients. By sending timely messages, they can keep their customers updated on the latest developments and progress on their projects. Not only that but text messaging can also be used to address specific issues that may arise. By communicating with customers this way, customer service companies can ensure that they are satisfied with the project outcome. It enables them to use SMS in various formats, such as short codes, pictures, URLs, etc. Many SMS service providers doesn’t support messages in multiple formats, making effective business communication difficult. Others provide a specialized texting approach that makes the user’s tasks more time-consuming and inefficient, resulting in higher costs. Some customer service companies require both SMS and fax capabilities. However, most systems prohibit senders from simultaneously sending SMS and eFax to the user via the same platform. This Salesforce text messaging solution proved to be the most advanced and reliable option for them, as it supports Conversational SMS, Bulk SMS, Automatic SMS, and eFax. Conversational SMS allows recipients and senders to communicate in real-time. Bulk SMS allows users to send personalized messages to multiple recipients using dynamic templates at once.
By customizing the SMS workflow, senders can configure automated SMS to meet specific business requirements. eFax allows them to send and receive HIPAA-compliant faxes directly from Salesforce. The app filters SMS conversations in the inbox based on the user’s response to messages without visiting the records. The app’s top-notch features include dynamic templates, incoming alerts, MMS, dark hours, SMS opt-out, text-on-the-go, and delivery receipts. For further information, send an email to info@cloudmaveninc.com. For a free 30-day trial of this business texting tool, visit Salesforce AppExchange. Follow LinkedIn, Twitter, and YouTube to stay up to date on the newest apps
