Salesforce SMS integration: SMS & eFax Guru

Olivia Brownie
2 min readSep 21, 2022


SMS & eFax Guru is a sophisticated business texting solution that allows businesses to send and receive SMS and HIPAA-compliant eFax from any Salesforce standard or custom object. This application is developed by Cloud Maven, Inc., a Salesforce Certified ISV Partner and winner of the 2021 Salesforce Partner Innovation Award. Text messaging is a popular way for e-commerce businesses to communicate with their customers. The ability to respond to customer messages quickly and easily is critical for keeping customers happy and ensuring that products are delivered on time. There are several reasons why a robust texting solution is required for an e-commerce business. Texting allows businesses to respond to customers quickly, keep them informed of new product announcements, and ensure that orders are delivered on time. This business texting app facilitates customer communication and offers a simple user interface, making it appropriate for e-commerce. This solution supports Conversational SMS, Automated SMS, Bulk SMS, and eFax. Conversational SMS allows e-commerce employees to have two-way conversations with customers to resolve the issue. Automated SMS lets you send customized SMS automatically according to business policies.

Salesforce SMS integration

Bulk SMS lets you send personalized messages to multiple existing and new customers simultaneously. It automatically removes contacts with invalid contact numbers. Regardless of file size or format, HIPAA-compliant eFax helps to maintain data security while sending sensitive data across different systems. Aside from the parameters listed above, this application offers an SMS inbox, SMS bot, incoming alerts, dark hours, SMS opt-out, etc. This tool also allows users to look up phone number data, such as caller name and carrier information, using the Number lookup service. This Salesforce secure messaging app is available for a free 30-day trial on Salesforce AppExchange. For any queries, contact Connect with Cloud Maven, Inc. on LinkedIn, Twitter, and YouTube to learn more.




See more recommendations