Salesforce sms integration

Olivia Brownie
2 min readJan 10, 2023

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To reach and inform the public in a timely and efficient manner public health agencies should use SMS and eFax. An efficient tool that supports both SMS and eFax allows agencies to choose the most appropriate method of communication based on the situation. For example, SMS may be more appropriate for urgent or time-sensitive messages, while eFax may be more suitable for more detailed or complex information. In this situation, SMS & eFax Guru emerged as the best option. This app includes all of the necessary texting features, such as Conversational SMS, Bulk SMS, Automated SMS, and eFax, to assist public health agencies in communicating with people more timely and reliable manner.

Salesforce sms integration

Conversational SMS supports two-way communication and enables agencies to send information and receive responses and feedback, allowing for more personalized and tailored communication. This is especially useful when timely and accurate information is critical in an emergency or crisis.

Public health agencies use Bulk SMS to reach a large number of audiences quickly and efficiently. This is especially useful for spreading information about public health emergencies, outbreaks, and vaccinations. SMS & eFax Guru filters out invalid contacts automatically, ensuring that the information they provide reaches the right people, at the right time, and in the right way.

Automated SMS allows public health agencies to set the business workflow to send automated response according to customers response. They can set a series of responses according to their need.

eFax is HIPAA-compliant, it enables secure document sharing among public health agencies while protecting sensitive information. It allows public health professionals to access important documents remotely. Overall, eFax can assist public health agencies in streamlining their operations, improving communication and collaboration, and ensuring regulatory compliance. SMS & eFax Guru is the only app to support bulk eFax and 2-way eFax communication inside Salesforce.

The following are some of the application’s key features: SMS opt-out, dark hour, hosted SMS, MMS, SMS inbox, SMS dashboard, number lookup, incoming alert, and delivery receipt, etc. SMS & eFax Guru enables public health organizations to communicate with their target audiences, such as patients or members of the general public, in a timely and efficient manner. The app is available on Salesforce AppExchange for a 30-day free trial. For any queries, contact info@cloudmaveninc.com. Follow Cloud Maven, Inc. on LinkedIn, Twitter, and YouTube to stay updated on their new solutions.

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