Salesforce sms integration
SMS and eFax Guru is an advanced business texting solution that sends & receives an SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc. has developed this app, a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award winner. Texting is an excellent way for customer service companies to communicate with their customers. They can keep their customers updated on the latest developments and progress on projects by sending timely messages. Besides that, text messaging can be used to address specific issues that may arise. The app enables them to use SMS in various formats, such as keywords, images, URLs, etc. Many SMS service providers must support multi-format messages, making effective business communication difficult. Others offer a specialized texting approach that increases the user’s workload and inefficiency, resulting in higher costs. Some customer service companies require SMS as well as eFax capabilities. However, most systems prohibit senders from sending SMS and eFax to the user via the same platform simultaneously. This Salesforce text messaging solution proved to be the most advanced and dependable option because it supports Conversational SMS, Bulk SMS, Automatic SMS, and eFax. Conversational SMS enables real-time communication between recipients and senders. Bulk SMS allows users to send personalized messages to multiple recipients simultaneously using dynamic templates. By customizing the SMS workflow, senders can configure Automated SMS to meet specific business requirements. By deploying SMS bots, customer service companies can improve communication by automating responses, appointment reminders, feedback collection, order updates, etc.
Businesses can use the SMS inbox to respond to incoming messages from anywhere in Salesforce using the Utility Bar, sort messages based on their business needs, etc. The app’s top-notch features include dynamic templates, incoming alerts, MMS, dark hours, SMS opt-out, text-on-the-go, and delivery receipts. For further information, send an email to info@cloudmaveninc.com. For a free 30-day trial of this business texting tool, visit Salesforce AppExchange. Follow LinkedIn, Twitter, and YouTube to stay updated on the newest apps.
