Salesforce Secure Messaging App
SMS and eFax Guru is an advanced business texting solution that sends & receives SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc., a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award recipient, has developed this solution. Health insurance providers must be where their customers are: on their smartphones to be relevant and appealing to them.
The ever-changing landscape of the texting industry can make keeping up with the latest trends difficult. As a result, health insurance providers require a simple solution with full automation. SMS & eFax Guru is the most advanced and user-friendly solution a health insurance provider can rely on. It supports Conversational SMS, Automated SMS, Bulk SMS, and HIPAA-compliant eFax. Conversational SMS allows employees to have a two-way conversation with policyholders and prospects about their concerns and the policy’s benefits. Using Automated SMS, they can resolve all customer queries with configured automated responses based on the business requirements. Using Bulk SMS, allows them to send personalized SMS using dynamic templates to multiple recipients simultaneously. Bulk SMS is a great way for insurance companies to send out reminders about policy payments so that policyholders never miss a payment and their coverage remains active. It automatically filters out invalid contacts, ensuring messages are delivered to only valid contacts.
This application is mobile responsive and senders can send SMS directly from the Salesforce1 mobile app. It allows real-time tracking of the total number of SMS and eFax sent and received, Senders can send short codes, URLs, and MMS and lookup phone number data such as caller name and carrier information. The Salesforce secure messaging app supports SMS inbox, incoming alerts, SMS bot, dark hour, SMS opt-out, etc., This app is available on Salesforce AppExchange for a free 30-day trial. If you have any queries, send an email to firstname.lastname@example.org, and to know more, follow Cloud Maven, Inc. on LinkedIn, Twitter, and YouTube.