Jan 11
Salesforce messaging app
SMS and eFax Guru is an advanced business texting solution that sends & receives an SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc., a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award winner, has developed this app.
SMS and eFax provide customer service companies with multiple channels to communicate with their customers, increasing the chances of reaching the right person and providing the right information at the right time, leading to improved customer satisfaction and retention. As a result, most customer service organizations require an application that supports SMS and eFax capabilities. However, most systems prohibit senders from sending SMS and eFax to the same user via the same platform, but SMS & eFax Guru does. This Salesforce text messaging solution proved to be the most advanced and reliable option for them, as it supports Conversational SMS, Bulk SMS, Automated SMS, and eFax. Conversational SMS enables two-way communication, allowing recipients and senders to converse in real time. Bulk SMS allows users to send personalized messages to multiple recipients using dynamic templates at once.
By customizing the SMS workflow, senders can configure automated SMS to meet specific business requirements. It can also send messages to customers automatically based on specific triggers such as service completion, payment receipt, or appointment confirmation. Customer service representatives can use HIPAA-compliant eFax to quickly and easily send important documents to customers, such as contracts, invoices, and confirmation letters. This speeds up customer service and boosts overall customer satisfaction. While most eFax solutions do not support two-way communication, SMS and eFax Guru does. Besides, this Salesforce eFax solution allows businesses to send bulk eFax to a group of recipients using any Salesforce object.
SMS & eFax Guru filters SMS conversations in the inbox based on the user’s response to messages without visiting the records. The app’s top-notch features include dynamic templates, number lookup, MMS, incoming alerts, MMS, dark hours, SMS opt-out, text-on-the-go, and delivery receipts. For further information, send an email to info@cloudmaveninc.com. For a free 30-day trial of this business texting tool, visit Salesforce AppExchange. Follow LinkedIn, Twitter, and YouTube to stay up to date on the newest apps.
