Revolutionize Your Business Communication with SMS & eFax Guru — A Salesforce Native Solution

Olivia Brownie
3 min readJan 19, 2024


As businesses strive to stay ahead, embracing innovative solutions becomes crucial. Enter “SMS & Fax Guru” — the most advanced SMS messaging and eFax solution tailor-made for Salesforce. This powerful application is not just a game-changer; it’s a business growth catalyst.

Conversational SMS, Bulk SMS, Automated SMS, and eFax — All in One Place

SMS & eFax Guru goes beyond traditional messaging platforms. It seamlessly integrates into Salesforce, allowing users to send and receive SMS and eFax directly from any Standard and Custom object. Whether it’s Conversational SMS, Bulk SMS, Automated SMS, or eFax, this application has every messaging need covered.

Exciting Features that Set SMS & Fax Guru Apart:

Conversational SMS: Dynamic Templates, Incoming Alerts, MMS, SMS Inbox, SMS Opt-out, Dark Hour, and Delivery Receipts make conversations engaging and efficient.

Bulk SMS: Personalized SMS with dynamic templates can be sent to multiple recipients at once, from standard or custom object list views and campaigns.

Automated SMS: Customizable SMS workflows and automated responses using process builders, flows, and apex triggers for enhanced efficiency.

eFax: Send and receive faxes with ease, supporting delivery receipts, incoming alerts, and files of all formats and sizes.

Dynamic and User-Friendly: SMS & eFax Guru boasts a range of features designed to enhance user experience and adapt to diverse business needs:

Dynamic SMS Templates: Customize templates to suit your business requirements effortlessly.

SMS Inbox: Respond to messages without navigating records, with the ability to filter SMS conversations based on the user.

SMS Bot: Engage customers with automated SMS based on keywords and triggers.

Opt-out Option: Allow recipients to unsubscribe or re-subscribe to SMS.

Benefits That Drive Business Growth:

  • Mobile Responsive: Send SMS directly from the Salesforce1 Mobile App, eliminating the need for a separate application.
  • Dashboard: Track sent and received SMS & eFax in real-time through a fully customizable Dashboard.
  • User-Friendly: From personalized SMS to dynamic templates and receiving MMS, the application is designed for ease of use.
  • Reliable: Messages and faxes are stored inside Salesforce, providing a native and user-friendly messaging solution.

Highlights of SMS & eFax Guru:

  • One-on-One/Conversational Messaging: Send/receive SMS from any Salesforce object.
  • Delivery Receipts: Get real-time delivery receipts for enhanced communication tracking.
  • SMS Inbox: Reply to incoming SMS from anywhere in Salesforce.
  • Bulk/Mass/Batch Texting: Send texts to multiple records with a single click, scheduled or real-time.
  • Two-Way Fax: Send and receive HIPAA-compliant fax inside Salesforce.
  • Dynamic SMS Templates: Easily create templates with merge fields for customized messaging.
  • Mobile Texting: Send and receive texts from a mobile device using the Salesforce mobile app.
  • Automated Texting: Leverage automation through triggers, workflows, process builders, apex methods, or API.
  • Fax Capabilities: Supports all file formats, extracts data from incoming fax documents, and tracks open and click fax rates via Salesforce Marketing Cloud.
  • Dark Hour Restrictions: Restricts scheduled SMS during off-business hours.
  • SMS Opt-Out Support: Allows recipients to opt-out of receiving SMS.
  • 10DLC Support: Supports 10DLC campaign registry for high-volume SMS.
  • Versatile Number Usage: Use an old mobile, landline, toll-free, shortcode for texting.
  • Media Message Support (MMS): Supports MMS for richer messaging.
  • Number Lookup: Automatically filters invalid phone numbers.
  • Dashboard Tracking: Real-time tracking of sent and received SMS, MMS, and fax.
  • Ringless Voicemail: Send pre-recorded SMS to the recipient’s server for enhanced engagement.

Ready to Elevate Your Communication?

The future of business communication is here, and it’s called SMS & Fax Guru. Experience the benefits of streamlined communication today — visit Salesforce AppExchange or contact Revolutionize the way you engage, communicate, and grow with SMS & Fax Guru!