Best SMS App for Salesforce
SMS and eFax Guru is an advanced business texting solution that allows you to send and receive SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc., a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award recipient, has developed this solution. Companies involved in communications and logistics, such as those in the transportation and logistics industry, must remain competitive and efficient. Business texting solutions play an essential role in this process because they can help streamline communications and provide a quick, dependable way to reach customers. Businesses can use a business texting platform to send important messages quickly, easily, and securely while reducing the administrative overhead associated with manual processes. They seek a solution that satisfies most texting requirements on a single platform.
SMS & eFax Guru is the most sophisticated and user-friendly solution. It supports Conversational SMS, Automated SMS, Bulk SMS, and HIPAA-compliant eFax. Conversational SMS allows transport companies to communicate empathy to their customers and respond to their needs more personally. Customers can communicate their needs and desires quickly and effectively while on the go. Transport companies can send personalized messages to each customer using Conversational SMS. This increases customer satisfaction and helps the company’s bottom line.
Bulk SMS messaging is a low-cost method of reaching out to a large number of people at once. It’s a smarter way to notify customers about a variety of events, including:
- Status of departure (shipping, delivery, delaying of goods delivery)
- Tariff changes for delivery
- Special discounts and promotions
- Establishment of new branches of your company
- Congratulations on the various holidays (birthdays, New Year’s, and so on).
- Request feedback on the service’s quality.
Bulk SMS allows transport companies to simultaneously send personalized SMS messages with dynamic templates to many people. The application performs a validation check to filter out invalid numbers. Salesforce users can send real-time/ scheduled Bulk SMS via reports using SMS & eFax Guru.
Using Automated SMS, senders can configure a set of automatic responses based on their business needs, which will be triggered based on customer responses.
Transport companies can easily send and receive documents, contracts, and other important paperwork by using eFax. This speed up the process and reduce potential delays when using traditional faxing methods. Because eFax is HIPAA-compliant, it allows for the secure exchange of sensitive documents like contracts and invoices. This ensures that documents are only seen by those authorized to see them, thereby protecting trade secrets and other sensitive information. Furthermore, eFax allows users to store and organize important files efficiently.
SMS & eFax Guru is mobile-friendly, and the users can send SMS/eFax directly from the Salesforce1 mobile app. Transport companies can track the total number of SMS and eFax messages sent and received in real time using its fully-customizable dashboard. They can send short codes, URLs, and MMS, in addition to text messages, and get a higher conversion rate. They can also lookup phone number data such as caller name and carrier information using the same platform. SMS inbox, incoming alerts, SMS bot, delivery receipt, dark hour, SMS opt-out, etc features are available in this Salesforce secure messaging app. Contact info@cloudmaveninc.com for more information Visit the Salesforce AppExchange to sign up for a free 30-day trial, and to know more, follow Cloud Maven, Inc. on LinkedIn, Twitter, and YouTube.
